My neighbor’s son accidentally hit my garage door with his car and damaged the 3 lower panels. My car was inside the garage when it happened, it wasn’t damaged at all but got stuck inside because it was jammed. When bill heard the story he understood immediately the urgency and showed up within half an hour and manage to  open the door, then he quoted his price for replacing the damaged panels In front of my neighbor  and scheduled the replacement for the next day. Bill showed up the next day, right on time, with a fellow technician and together they did an excellent job, I really can’t thank them enough!